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CAD/CAM systems use powerful personal computers running special programs that integrate the design and manufacturing activities.

A) True
B) False

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_______-level managers need summarized information in weekly or monthly reports in order to develop budget projections and evaluate the performance of supervisors.

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Who is responsible for operational matters and monitoring day-to-day events?


A) Supervisors
B) Middle management
C) Stockholders
D) Top management

E) None of the above
F) All of the above

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This decision model helps middle-level managers control the work of the organization, such as financial planning and sales promotion planning.


A) Strategic model
B) Corporate model
C) Tactical model
D) Operational model

E) A) and D)
F) B) and D)

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Middle-level managers are responsible for the planning and the implementation of long-term goals.

A) True
B) False

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These systems are used in managing documents, communicating, and scheduling.


A) Office automation systems
B) Transaction processing systems
C) Knowledge work systems
D) Executive support systems

E) A) and B)
F) A) and C)

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Monthly sales and production reports are examples of _______ reports.

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Describe the functions of an executive support system.

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Executive support systems (ESSs) consist...

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The _______ activity records the customer requests for products or services.


A) payroll
B) sales order processing
C) inventory
D) accounts receivable

E) None of the above
F) B) and D)

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Knowledge workers use specialized information systems, called KWSs, to create information in their area of expertise.

A) True
B) False

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The management information system records day-to-day transactions, such as customer orders, bills, inventory levels, and production output.

A) True
B) False

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Which system presents information in a highly summarized form?


A) Transaction processing system (TPS)
B) Management information system (MIS)
C) Decision support system (DSS)
D) Executive support system (ESS)

E) B) and D)
F) None of the above

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In a GDSS, the _______ is generally the decision maker.


A) programmer
B) technician
C) group
D) client

E) C) and D)
F) A) and B)

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In case of an unanticipated union strike, the manager in charge of manufacturing might consult the management information system to determine how it will affect production schedules.

A) True
B) False

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_____ systems help supervisors by generating databases that act as the foundation for other information systems.


A) Decision support
B) Management information
C) Transaction processing
D) Executive support

E) A) and B)
F) A) and C)

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_______ models assist top-level managers in long-range planning, such as stating company objectives or planning plant locations.

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Common names for computer-based information systems are transaction processing, management information, _______ support, and executive support systems.

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When an order comes in, the _______ processing activity alerts the warehouse to ship a product.

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Who uses management information systems?


A) Employee-level workers
B) Supervisors
C) Middle-level managers
D) Top-level managers

E) B) and D)
F) None of the above

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Customer profiles, census data, and economic forecasts are examples of external data.

A) True
B) False

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