Question 1

________ involves planning but also involves improving efficiency and increasing productivity while placing emphasis on quality.

Accepted Answer

A)   Total quality management
B)   Management by objectives
C)   Organizational planning
D)   Strategic forecastingE) A) and B)
F) A) and C)

Question 2

Discuss the purpose of planning. Who does it and why?

Accepted Answer

Planning gives direction not only to top management but to all associates as they focus on goal accomplishment. Top executives do most of the strategic planning and operational or front -line managers do the short -term or operational planning.

Question 3

________ is the process of acquiring ownership or control of competitors with similar products in the same or similar markets.

Accepted Answer

A)   Geographic expansion
B)   Horizontal integration
C)   Product development
D)   Market penetrationE) A) and D)
F) A) and B)

Question 4

Planning involves selecting the various ________ that the organization wants to achieve and the ________ to be taken to ensure that they are accomplished.

Accepted Answer

A)   targets and tactics
B)   objective and strategies
C)   goals and strategies
D)   strategies and objectivesE) A) and C)
F) B) and D)

Question 5

________ are specific actions that associates must follow.

Accepted Answer

A)   Procedures
B)   Policies
C)   Rules
D)   StrategiesE) C) and D)
F) A) and C)

Question 6

What is an environmental scan? How and why would you perform one?

Accepted Answer

Environmental scanning is the process of...

Question 7

________ aims to increase market share by promoting sales aggressively in existing markets.

Accepted Answer

A)   Horizontal integration
B)   Geographic expansion
C)   Product development
D)   Market penetrationE) C) and D)
F) None of the above D

Question 8

This concept identifies the best way of doing something, which companies excel in that area, and how our company can improve upon it.

Accepted Answer

A)   Benchmarking
B)   Leveling
C)   Targeting
D)   ScalingE) A) and B)
F) A) and C)

Question 9

What is the process of screening large amounts of information to anticipate and interpret changes in the surrounding economic area?

Accepted Answer

A)   SWOT analysis
B)   Environmental scanning
C)   Forecasting
D)   PlanningE) A) and B)
F) A) and C)

Question 10

What is the managerial process that determines the goals of the organization and then plans the objective?

Accepted Answer

A)   Operational analysis
B)   Operational assessment
C)   Management by objectives
D)   Strategic goals assessmentE) A) and C)
F) C) and D)

Question 11

________ is the prediction of future outcome.

Accepted Answer

A)   Planning
B)   Development
C)   Scheduling
D)   ForecastingE) A) and B)
F) All of the above

Question 12

A ________ is used to assess the company's internal and external processes and use them to their advantage.

Accepted Answer

A)   Internal analysis
B)   Operating analysis
C)   Productivity analysis
D)   SWOT analysisE) C) and D)
F) B) and C)

Question 13

________ are generally created for periods of up to one year and fit in with long range plans of the organization.

Accepted Answer

A)   Operational plans
B)   Financial scheduling
C)   Goals and objectives
D)   Strategic plansE) A) and D)
F) A) and C)

Question 14

How would you create an operational plan? Discuss the seven steps of operational planning.

Accepted Answer

Operational plans are generally created ...

Question 15

What is the process of determining outcomes for each area and associate?

Accepted Answer

A)   Environmental analyzing
B)   Goal setting
C)   Selecting alternatives
D)   ForecastingE) B) and C)
F) None of the above

Question 16

________ planning is often done at the last minute with little or no sharing of goals and strategies

Accepted Answer

A)   Formal
B)   Recognized
C)   Informal
D)   StrategicE) A) and B)
F) B) and D)

Question 17

Which of the following is NOT a key operating area?

Accepted Answer

A)   Productivity
B)   Employee satisfaction
C)   Guest satisfaction
D)   SchedulingE) None of the above
F) A) and B)

Question 18

Discuss the Strategic planning process and how it coordinates with corporate level and operational planning. Include the three corporate strategies in your discussion.

Accepted Answer

Student answers should include who performs this planning phase, the three corporate level strategies (Growth, strategic alliances and joint ventures, and diversification), a SWOT analysis, environmental scanning, and the process by which manager's plan.

Question 19

________ are broad guidelines for associates to use when making decisions.

Accepted Answer

A)   Procedures
B)   Rules
C)   Policies
D)   StrategiesE) C) and D)
F) B) and D)

Question 20

Define and give an example of using Total Quality Management in a hotel environment.

Accepted Answer

TQM not only involves planning but also ...

Exam 15: Planning

________ involves planning but also involves improving efficiency and increasing productivity while placing emphasis on quality.

Correct AnswerverifiedShow Answer

Discuss the purpose of planning. Who does it and why?

Correct AnswerverifiedPlanning gives direction not only to top management but to all associates as they focus on goal accomplishment. Top executives do most of the strategic planning and operational or front -line managers do the short -term or operational planning.

________ is the process of acquiring ownership or control of competitors with similar products in the same or similar markets.

Correct AnswerverifiedShow Answer

Planning involves selecting the various ________ that the organization wants to achieve and the ________ to be taken to ensure that they are accomplished.

Correct AnswerverifiedShow Answer

________ are specific actions that associates must follow.

Correct AnswerverifiedShow Answer

What is an environmental scan? How and why would you perform one?

Correct AnswerverifiedEnvironmental scanning is the process of...View AnswerShow Answer

________ aims to increase market share by promoting sales aggressively in existing markets.

Correct AnswerverifiedD

This concept identifies the best way of doing something, which companies excel in that area, and how our company can improve upon it.

Correct AnswerverifiedShow Answer

What is the process of screening large amounts of information to anticipate and interpret changes in the surrounding economic area?

Correct AnswerverifiedShow Answer

What is the managerial process that determines the goals of the organization and then plans the objective?

Correct AnswerverifiedShow Answer

________ is the prediction of future outcome.

Correct AnswerverifiedShow Answer

A ________ is used to assess the company's internal and external processes and use them to their advantage.

Correct AnswerverifiedShow Answer

________ are generally created for periods of up to one year and fit in with long range plans of the organization.

Correct AnswerverifiedShow Answer

How would you create an operational plan? Discuss the seven steps of operational planning.

Correct AnswerverifiedOperational plans are generally created ...View AnswerShow Answer

What is the process of determining outcomes for each area and associate?

Correct AnswerverifiedShow Answer

________ planning is often done at the last minute with little or no sharing of goals and strategies

Correct AnswerverifiedShow Answer

Which of the following is NOT a key operating area?

Correct AnswerverifiedShow Answer

Discuss the Strategic planning process and how it coordinates with corporate level and operational planning. Include the three corporate strategies in your discussion.

Correct AnswerverifiedStudent answers should include who performs this planning phase, the three corporate level strategies (Growth, strategic alliances and joint ventures, and diversification), a SWOT analysis, environmental scanning, and the process by which manager's plan.

________ are broad guidelines for associates to use when making decisions.

Correct AnswerverifiedShow Answer

Define and give an example of using Total Quality Management in a hotel environment.

Correct AnswerverifiedTQM not only involves planning but also ...View AnswerShow Answer

Correct Answer
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Correct Answer
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Planning gives direction not only to top management but to all associates as they focus on goal accomplishment. Top executives do most of the strategic planning and operational or front -line managers do the short -term or operational planning.

Correct Answer
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Planning involves selecting the various that the organization wants to achieve and the to be taken to ensure that they are accomplished.

Correct Answer
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Correct Answer
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Correct Answer
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Environmental scanning is the process of...
View Answer

Correct Answer
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D

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Operational plans are generally created ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified
Student answers should include who performs this planning phase, the three corporate level strategies (Growth, strategic alliances and joint ventures, and diversification), a SWOT analysis, environmental scanning, and the process by which manager's plan.

Correct Answer
verified

Correct Answer
verified
TQM not only involves planning but also ...
View Answer